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Mediators available this week, Sydney & online Australia-wide1300 727 539·hello@parleyresolution.com.au
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Mediation
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Not sure which service fits?

Answer eight questions and we'll tell you whether mediation is likely to work and what to do first.

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What is the conflict costing you?

Put in a few numbers and see the hidden cost of an unresolved dispute in dollars.

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Monthly HR Briefing

One practical conflict-resolution briefing a month. No spam, unsubscribe anytime.

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About
People
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Meet the principal

20 years resolving workplace and commercial disputes. See Helena's background.

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Conflict Coaching

One-to-one support to handle conflict before it escalates.

Confidential coaching that helps a manager, employee or leader understand the conflict, plan a difficult conversation and respond, rather than react.

Book a free consultation Is mediation right for us?
Program length
3 sessions
Session length
60–75 min
Package from
$1,650 + GST
Format
Online or in person
Standards we work to
AMDRAS accredited mediatorsISO 9001-aligned quality systemPrivacy Act compliant$20M professional indemnityResolution Institute members
When to call us

Signs it's time for conflict coaching

The other person won't agree to mediation yet

A manager needs to have a difficult conversation

Someone is preparing for mediation and feels anxious

A leader keeps getting drawn into team conflict

You've been named in a complaint

Conflict is affecting your wellbeing at work

The process

What happens, step by step

Click through each stage to see what's involved and how long it takes.

Stage 1 of 3Session 1

Understand

Map the conflict, what's at stake and your own patterns.

  • Conflict style profile
  • Interests vs positions
  • What a good outcome looks like
What's included

One fixed fee. No surprises.

Every engagement is scoped and quoted in writing before we begin. If the matter needs more time, we'll talk about it first.

  • Three 60–75 minute sessions
  • Conflict style profile and debrief
  • Conversation planning template
  • Role-play practice
  • Email support between sessions
  • Optional progress note to HR (with consent)
Fixed fee from
$1,650 + GST

Most engagements fall within this package. Complex matters are quoted individually.

  • Quote in writing within 1 business day
  • Split fees between parties available
  • Invoice on completion
Get a quote Compare packages
Outcomes

What clients get from it

Clarity

Know what you actually need from the situation.

Confidence

Walk into the difficult conversation prepared.

Lasting skills

Tools you'll use in every future conflict.

Client stories

Heard, then resolved

Two senior managers hadn't spoken in four months. After one day with Parley they had a written working agreement, and six months later it's still holding.

People & Culture DirectorNational logistics company, 1,200 staff

I went in expecting to be judged. The mediator made sure I was heard first. It was the first time the conversation felt fair.

ParticipantWorkplace mediation, health sector

Sample testimonials for demonstration. Replace with verified client feedback, with permission.

Questions

Common questions about conflict coaching

See all FAQs
Is coaching confidential?
Yes. Your employer may pay, but the content of sessions stays between you and your coach.
Is this counselling?
No. Coaching is practical and future-focused. If we think counselling would help, we'll suggest your EAP.
Can coaching replace mediation?
Sometimes. Many conflicts resolve after one well-prepared conversation.
Can the other person be coached too?
Yes, by a different coach, to keep things neutral.
Next step

Talk to a mediator this week

A free, confidential 20-minute call. We'll tell you honestly whether mediation suits your situation, and what it would cost.

Book a free consultation Call 1300 727 539 Usually a reply within 4 business hours
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