Conflict skills that leaders actually use on Monday.
Practical, scenario-based workshops for managers, HR teams and staff. We teach people to spot conflict early, talk about it well and know when to escalate.
- Formats
- Half day to 2 days
- Group size
- Up to 20
- In-house from
- $3,800 + GST
- Certificate
- Included
Signs it's time for training and workshops
New managers are avoiding hard conversations
HR is fielding complaints that should be solved locally
Psychosocial hazard controls need a training component
Grievance numbers are rising
Leaders need a shared conflict language
You want fewer matters reaching formal processes
What happens, step by step
Click through each stage to see what's involved and how long it takes.
Needs analysis
A short call and survey to tailor scenarios.
- Your real scenarios, de-identified
- Learning outcomes agreed
- Pre-work set
Workshop
Interactive, role-play heavy delivery.
- Skills practice with actors or peers
- Conflict style profile
- Take-home toolkit
Embed
Follow-up micro-sessions to lock in skills.
- Two 45-min online clinics
- Manager conversation guides
- Completion report
One fixed fee. No surprises.
Every engagement is scoped and quoted in writing before we begin. If the matter needs more time, we'll talk about it first.
- Tailored scenarios from your workplace
- Workshop delivery by an accredited mediator
- Conflict style profiles for every participant
- Participant toolkit and certificate
- Two follow-up clinics
- Completion and evaluation report
Most engagements fall within this package. Complex matters are quoted individually.
- Quote in writing within 1 business day
- Split fees between parties available
- Invoice on completion
What clients get from it
Capable managers
Leaders who resolve issues before they need HR.
Fewer escalations
More matters settled informally and early.
WHS evidence
Training records that support your psychosocial risk controls.
Heard, then resolved
Common questions about training and workshops
Which programs do you run?
Can it be delivered online?
Is it accredited?
Do you train internal mediators?
No questions match that search. Try another word, or ask us directly.
Talk to a mediator this week
A free, confidential 20-minute call. We'll tell you honestly whether mediation suits your situation, and what it would cost.