Practical briefings for people who manage people.
Guides, checklists and analysis from our mediators and investigators. Written for HR, not lawyers.
Psychosocial hazards: what the WHS rules mean for everyday conflict
How unresolved interpersonal conflict fits the psychosocial hazard framework, and the controls regulators expect to see.
Read briefingMediation or investigation? A decision guide for HR
Five questions that tell you which process fits, and why choosing wrong can make the dispute worse.
Read briefingThe first 72 hours after a complaint
What to say, what to document and what to avoid in the window that decides how a dispute unfolds.
Read briefingWhy 'just sort it out' rarely works
The psychology of stalled workplace conflict and what a neutral third party changes.
Read briefingPreparing a manager for their first mediation
A practical checklist HR can send the week before, plus the questions managers usually ask.
Read briefingSettling commercial disputes before pleadings
When pre-litigation mediation makes financial sense, and how to prepare your position paper.
Read briefingWriting a mediation agreement that lasts
The five features of agreements that are still holding six months later.
Read briefingBullying complaints: when mediation is and isn't appropriate
A practical guide to safety, power and choosing the right path.
Read briefingConflict in NDIS provider teams
Rostering, burnout and participant complaints. Patterns we see and what helps.
Read briefingOne useful briefing a month
Case lessons, law updates and practical tools. Read by 4,000+ HR professionals.