Credentials you can check, not just claims.
Choosing a mediator means trusting them with sensitive matters. Here's exactly what stands behind our work.
AMDRAS accreditation
Every mediator is accredited under the Australian Mediator and Dispute Resolution Accreditation Standards, with ongoing CPD and practice hours.
Resolution Institute
Practice and practitioner membership of Australia's peak dispute resolution body.
ISO 9001-aligned quality
Our intake, conflict-check and file-management processes follow an ISO 9001:2015 quality management framework, internally audited annually.
$20M professional indemnity
Professional indemnity and $20M public liability cover. Certificates available on request.
Privacy & data security
Australian-hosted records, encrypted in transit and at rest, handled under the Privacy Act 1988 (Cth).
Working With Children Checks
All practitioners hold current WWCC and national police checks.
If something goes wrong, here's what happens
We take feedback and complaints seriously, and every participant receives our complaints process in writing.
Acknowledged
Your complaint is logged and acknowledged in writing.
Independently reviewed
A reviewer not involved in your matter investigates.
Outcome
A written response with any corrective action.
External options
You can contact Resolution Institute or the accrediting body.
Talk to a mediator this week
A free, confidential 20-minute call. We'll tell you honestly whether mediation suits your situation, and what it would cost.