Two colleagues. One structured conversation. A workable way forward.
When a working relationship has broken down, a neutral mediator helps both people say what matters, hear each other and agree how they'll work together from here.
- Typical duration
- 1 day + prep
- Format
- In person or online
- Fixed fee from
- $3,950 + GST
- Agreement rate
- 89%*
Signs it's time for workplace mediation
Two people avoid each other or communicate only by email
Meetings are tense and the team is taking sides
A grievance has been lodged but isn't serious misconduct
A manager and direct report have lost trust
Performance is being affected by friction, not capability
Sick leave or resignation threats have started
What happens, step by step
Click through each stage to see what's involved and how long it takes.
Intake call
We speak with HR to understand the history, risks and what a good outcome looks like.
- Confirm mediation is appropriate
- Agree scope, venue and timing
- Fixed fee confirmed in writing
Private pre-sessions
The mediator meets each person separately and confidentially.
- Each person tells their story in full
- Concerns about safety and fairness are addressed
- Preparation for the joint session
Joint mediation
A structured conversation, with private breakouts whenever needed.
- Agreed ground rules
- Issues mapped and prioritised
- Options generated by the parties
Written agreement
The parties record what they've agreed in their own words.
- Specific, practical commitments
- Review date set
- Only the agreement is shared with HR, with consent
30-day check-in
We follow up to see if the agreement is holding.
- Early course-correction
- Short report to HR, with consent
- Optional coaching top-up
One fixed fee. No surprises.
Every engagement is scoped and quoted in writing before we begin. If the matter needs more time, we'll talk about it first.
- Intake consultation with HR
- Two private pre-mediation sessions
- Full-day joint mediation (up to 7 hours)
- Written agreement drafted on the day
- 30-day follow-up with each party
- Neutral venue in Sydney CBD or secure video
Most engagements fall within this package. Complex matters are quoted individually.
- Quote in writing within 1 business day
- Split fees between parties available
- Invoice on completion
What clients get from it
Relationships restored
Most parties leave with a written agreement and a plan they helped design.
Weeks, not months
From first call to agreement usually takes 2–3 weeks.
Lower legal risk
Resolving early reduces the chance of claims to Fair Work or WHS regulators.
Heard, then resolved
Common questions about workplace mediation
Is mediation voluntary?
Does HR find out what was said?
What if there's a big power imbalance?
Can a support person attend?
No questions match that search. Try another word, or ask us directly.
Talk to a mediator this week
A free, confidential 20-minute call. We'll tell you honestly whether mediation suits your situation, and what it would cost.